Effective Date: 17 Ocotber 2024
At Prommerch Limited (“we,” “us,” or “our”), we strive to provide high-quality services and customer satisfaction. This Refund and Returns Policy explains the circumstances under which refunds or returns are applicable and the steps to initiate a request.
1. Services Covered by This Policy
This policy applies to all digital services provided by Prommerch Limited, including but not limited to SEO full reports and related digital services.
2. Refund Eligibility
2.1 Non-Refundable Services: Due to the nature of digital services, all completed services are non-refundable once delivered to the Customer.
2.2 Cancellation Before Service Delivery: Refunds may be provided if a request for cancellation is made before the service has commenced. No refunds will be granted after the service has started.
2.3 Incomplete or Defective Services: If the delivered service does not meet the agreed-upon scope or contains significant errors, Prommerch Limited will make reasonable efforts to rectify the issue. Refunds may be considered if the issue cannot be resolved.
3. Refund Process
To request a refund:
3.1 Contact Us: Submit your refund request in writing to Contact@prommerch.com with your order details and a detailed explanation of your issue.
3.2 Review: We will review your request and respond within 7 business days. Additional documentation or information may be required during the review process.
3.3 Resolution: If your refund is approved, it will be processed within 14 business days via the original payment method.
4. Returns
As our services are digital and non-tangible, returns are not applicable. If you encounter issues with the service provided, please refer to Section 3 for resolution.
5. Customer Responsibilities
5.1 Accuracy of Information: Ensure that all information provided to Prommerch Limited is accurate and complete to facilitate the delivery of services.
5.2 Timely Requests: Refund requests must be made within 14 days of receiving the service. Requests made after this period may not be considered.
6. Exceptions
6.1 Force Majeure: Refunds will not be provided for delays or issues caused by circumstances beyond our control, such as natural disasters, technical failures, or government actions.
6.2 Customer-Specific Issues: Refunds will not be provided if the issue arises due to the Customer’s actions, such as failure to provide necessary information or access to complete the service.
7. Changes to This Policy
Prommerch Limited reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated 17 October 2024
8. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Prommerch Limited
Email: Contact@prommerch.com
Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.
